Terms and Conditions


WEBSITE TERMS AND CONDITIONS for www.woolfactoryonline.co.uk


These terms of use govern your use of our site. These

website terms of use have been provided and, approved by the solicitors at legal documents resource DIY Legals. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

web site Access


It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]



This Website may be used for your own private purposes and in accordance with these terms of use.


You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.



All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.


Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.



Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy [insert hyperlink here].


When using this website you shall not post or send to or from this Website any material:


for which you have not obtained all necessary consents;


that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;


which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.


[We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]



Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.


Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:


you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;


you do not misrepresent your relationship with this website; and


the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.


By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.



Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.


All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.



We do not accept liability for any loss or damage that you suffer as a result of using this Website.


Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Images of Products
We try our very best to produce as close as possible colour images to showcase our products but due to every screen on Desktops, Laptops, Tablets and Mobile Phones having different screen resolutions, some colours being extremely difficult to capture correctly and the change in dye lots in knitting wools and yarns we cannot guarantee that the item(s) purchased will be exactly as seen on screen and colour shades may vary. By purchasing you agree to accept to these terms and conditions and confirm that no refunds can be issued on the grounds of shades not being exactly as shown on screen.
2.1 If you wish to return items that are under note '2.0' return postage costs will be applicable by yourself (the customer).
3.0 International Orders: All international orders are sent via Royal Mail, due to the expense of postage costs if an order is to get lost/go missing in transit, unfortunately we will not issue a refund for any postage costs paid. 

4.0 Sales of Goods
We aim to supply all goods sold to you as quickly as possible. UK Standard Delivery usually arrives within 2-3 working days and 1st class within 2-3 working days from date of dispatch, but can occasionally take longer (Europe up to 15 working days & R.O.W 30 working days). If by any chance your order is not received within 15 working days (from date of dispatch) you will be entitled to a full refund or re-dispatch of your order. If your order has not been received we require notification within 30 days (UK) and 60 days (Europe & Rest of the World) (from date of dispatch). If we are not notified within this time frame we are not held liable for loss or costs of your order. 
4.1 Items that state 5 or 7 working days before dispatch. 
Some items on our website state that they may not be dispatched for 5/7 working days. Please note that the above (4.0) is extended (5 or 7 days) to allow extra time for these circumstances. 
4.2 Sale/Clearance Products - We try to ensure we only send out the same dye lots where possible, but where items are classed as Sale items we are unable to guarantee or ensure that same dye lots will be received. Once an item/product is deemed as a sale/clearance product we only have a certain amount of stock available and these can be different dye lots.
4.2a All Sale/Clearance products are non-refundable (unless faulty/damaged)/ We may under our discretion accept returns of Sale/Clearance products if the products are still available on our website for purchase, are in a un-used saleable condition and within the usual returns time frame. 



These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.


Our business’s name is: The Wool Factory

Our contact details are: Grant Motteram (owner) - The Wool Factory - sales@thewoolfactoryonline.com