U.K Delivery

FREE U.K delivery on orders over £50.00
Royal Mail Standard - £2.95 (Orders usually arrive within 2-3 Working Days 
Royal Mail 1st Class - £3.95
(Orders usually arrive within 1-2 Working Days 
DPD Next Day Delivery £5.95 - Orders placed before 1pm will be dispatched the same day for next working day* delivery
(Monday to Friday) 98% of orders arrive next working day. UK Mainland only.

*DPD delivery class working days as Monday to Friday. For example if your order is dispatched on Monday it will arrive on Tuesday. If an order is dispatched on Friday it will arrive the following Monday.


PDF Knitting & Crochet Patterns - Free Delivery via email - Only available for PDF Downloadable Patterns

We aim to dispatch orders within 24 hours Monday - Friday, weekend orders dispatched the following Monday or Tuesday. Standard delivery will usually take between 2-3 working days and First class between 1-2 working days. These are guidelines and can take longer in busier periods. Please note we do not dispatch any orders on Saturday's. 

 
Click & Collect - Available for customers within a 25 mile radius of our shop.

If you are local to our shop, you can now shop online and collect in store from us. Place your order online and your order will be ready for collection the next working day. We are here Mon - Friday 9am - 5pm. No minimum order, no postage charge, just place an order online and come to collect the next working day. 


International Delivery

We are still dispatching Internationally - Please allow up to 30 working days for your order to arrive. However it may still currently take longer than this. Unfortunately due to Covid-19 there has also been a big increase in postage prices.
All international postage is sent via royal mail airmail.

Weight Europe Rest of World
0 - 1000 grams (1kg) £4.99 £12.99
Price increase per 1kg ordered + £4.99 + £12.99


Delivery price is per 1kg ordered, for every increase above 1kg a further £4.99 for European Countries & £12.99 for Rest of World countries will be added to the postage costs.
Delivery prices are subject to change. If you have any questions or queries please do not hesitate to contact us.

Europe Delivery Time Scales - Between 4-10 working days but can take up to 15 working days
International Delivery Time Scales - 5 - 15 working days but can take up to 30 working days if delayed by customs.


International Orders - Tax Charges
Please note all of our products include VAT at 20%. All Europe and Rest of World orders are now VAT free. If you are in a VAT Free country 20% will be deducted from the total of your products at checkout when you select your delivery Country. However due to customs changes you may be charged VAT at customs for your delivery, please also note you may now also be charged customs and duty charges. These vary from Country to Country so please check what you may be charged beforehand as we will not be held responsible for these charges, if you are to be charged.

Returns
If for any reason you are unhappy with your purchase from The Wool Factory, you can return your item within 14 days in the same unused/saleable condition. Return postage costs are the 'buyers' responsibility and we do not accept responsibility if your returns should go missing.

Returns Address
The Wool Factory
5 Market Place, 
Alford,
Lincolnshire,
LN13 9DZ

If an order note or order number is not included in the parcel, a refund will NOT be issued as we will not be able to find the order.


Order Not Been Delivered?
If for any reason your order has not been delivered (lost in post), you will be entitled to a full refund/re-delivery of your order. Orders are not classed as 'lost' until 15 working days after dispatch of your item, once 15 working days have passed and you have still not received your item, you will then be entitled to a full refund/re-delivery of your item (as stated by Royal Mail.)
If you have not received your order within 15 working days please contact us. If international it may take up to 4 weeks for your order to arrive.


International Orders: Please note if your item is lost in transit unfortunately postage costs paid are non-refundable. 


Note 4.2 of T&C's of Sale
4.2 Sale/Clearance Products - We try to ensure we only send out the same dye lots where possible, but where items are classed as Sale items we are unable to guarantee or ensure that same dye lots will be received. Once an item/product is deemed as a sale/clearance product we only have a certain amount of stock available and these can be different dye lots (on yarns).