U.K Delivery

FREE Royal Mail Standard U.K delivery available on orders over £30.00
We are experiencing a high volume of orders currently and there may be up to a 2-3 working days delay in dispatching your order. (DPD Next Day will still be prioritised though and dispatched the same day if ordered before 1pm Mon - Fri - see below)
Royal Mail Standard Parcels £2.95 (Orders usually arrive within 2-3 Working DaysExpect Delays, most standard deliveries are currently being delivered in 5 - 10 working days from day of dispatch*
Royal Mail 1st Class Parcels £3.75
(Orders usually arrive within 1-2 Working Days - Expect Delays, most 1st class deliveries are currently being delivered in 3 - 6 working days from day of dispatch*
DPD Next Day Delivery £5.95 - Orders placed before 1pm will be dispatched the same day for next working day* delivery
(Monday to Friday) 98% of orders arrive next working day. UK Mainland only.

*DPD delivery class working days as Monday to Friday. For example if your order is dispatched on Monday it will arrive on Tuesday. If an order is dispatched on Friday it will arrive the following Monday.

*A lot of Royal Mail deliveries are taking longer than usual to arrive. This is mainly due to Royal Mail staff shortages, Covid-19 restrictions and huge demand for Royal Mail services which they are overwhelmed with. We are currently having to allow up to 15 working days for your order to arrive although most are arriving within the above time frames. We are trying our best to dispatch your order as quickly as possible (in most cases within 24 hours of your order being placed) but unfortunately there are delays with Royal Mail deliveries, we can only apologise for this and we can assure you your order will be with you as soon a possible. If your order has not arrived within 15 working days please let us know. If you need your order urgently or want a guaranteed date please consider selecting DPD Next Day Delivery at checkout.

We are receiving a larger amount of emails than usual especially regarding delivery of orders. Please only email regarding your order if absolutely necessary. There are Royal Mail delivery delays and a lot of orders are taking longer than usual to arrive. Thank you for your understanding in these difficult times and we wish you all the best.


Buttons & Patterns
Standard Delivery £1.10
1st Class Delivery £1.25

PDF Knitting & Crochet Patterns - Free Delivery via email - Only available for PDF Downloadable Patterns

We aim to dispatch orders placed before 3.30pm Monday - Friday the same day. Standard delivery will usually take between 2-3 working days and First class between 1-2 working days. These are guidelines and can take longer in busier periods. Please note we do not dispatch any orders on Saturday's. (Please see above in red for current time frames due to Covid-19)

 
Click & Collect - Available for customers within a 25 mile radius of our shop.

If you are local to our shop, you can now shop online and collect in store from us. Place your order online and your order will be ready for collection the next working day. We are here Mon - Friday 9am - 5pm and Saturday 9am-3.30pm. No minimum order, no postage charge, just place an order online and come to collect the next working day. 

LOCK DOWN FROM 05/01/21 - Please note collections are not allowed during Lock down, you are more than welcome to place the order and pick it up after lock down lifts.


International Delivery

We are still dispatching Internationally - Please allow up to 30 working days for your order to arrive. However it may still currently take longer than this. Unfortunately due to Covid-19 there has also been a big increase in postage prices.
All international postage is sent via royal mail airmail.

Weight Europe Rest of World
Patterns & Buttons £1.95 £2.25
0 - 1000 grams (1kg) £5.99 £12.99
Price increase per 1kg ordered + £5.99 + £12.99


Delivery price is per 1kg ordered, for every increase above 1kg a further £5.99 for European Countries & £12.99 for Rest of World countries will be added to the postage costs.
Delivery prices are subject to change. If you have any questions or queries please do not hesitate to contact us.

Europe Delivery Time Scales - Between 4-10 working days but can take up to 15 working days
International Delivery Time Scales - 5 - 15 working days but can take up to 30 working days if delayed by customs.


International Orders - Tax Charges
Please note all of our products include VAT at 20%. Orders sent to the UK & EU include VAT where applicable and orders sent outside of the EU are VAT Free. If you are in a VAT Free country 20% will be deducted from the total of your products at checkout when you select your delivery Country. 

Returns
If for any reason you are unhappy with your purchase from The Wool Factory, you can return your item within 14 days in the same unused/saleable condition. Return postage costs are the 'buyers' responsibility and we do not accept responsibility if your returns should go missing.

Returns Address
The Wool Factory
5 Market Place, 
Alford,
Lincolnshire,
LN13 9DZ



Order Not Been Delivered?
If for any reason your order has not been delivered (lost in post), you will be entitled to a full refund/re-delivery of your order. Orders are not classed as 'lost' until 15 working days after dispatch of your item, once 15 working days have passed and you have still not received your item, you will then be entitled to a full refund/re-delivery of your item (as stated by Royal Mail.)
If you have not received your order within 15 working days please contact us. If international it may take up to 4 weeks for your order to arrive.


International Orders: Please note if your item is lost in transit unfortunately postage costs paid are non-refundable. 


Note 4.2 of T&C's of Sale
4.2 Sale/Clearance Products - We try to ensure we only send out the same dye lots where possible, but where items are classed as Sale items we are unable to guarantee or ensure that same dye lots will be received. Once an item/product is deemed as a sale/clearance product we only have a certain amount of stock available and these can be different dye lots (on yarns).