U.K Delivery

 
Click & Collect - Available for customers within a 25 mile radius of our shop.
If you are local to our shop, you can now shop online and collect in store from us. Place your order online and we will send you an email as soon as your order is ready to collect. We are here Mon - Friday 9am - 5pm. No minimum order, no postage charge.

Channel Islands

ROI / Ireland

European Delivery

International Delivery

Substitutes
Due to having both a website and retail shop from time to time there may be a cross over with stock if an item is purchased both through our website and within our shop. If there is an item you have ordered and unfortunately a cross over has occurred and we cannot fulfil this product we will substitute the item for the closest possible match. If there is not a suitable substitute we will contact you. 

Returns
If for any reason you are unhappy with your purchase from The Wool Factory, you can return your item within 14 days in the same unused/saleable condition. Return postage costs are the 'buyers' responsibility and we do not accept responsibility if your returns should go missing.

Returns Address
The Wool Factory
Unit 3 Enterprise Road
Golf Road Industrial Estate
Mablethorpe
LN12 1NB

If an order note or order number is not included in the parcel, a refund will NOT be issued as we will not be able to find the order.

Please include our returns form inside your package:

Click here to download our returns form


Order Not Been Delivered?
If for any reason your order has not been delivered (lost in post), you will be entitled to a full refund/re-delivery of your order. Orders are not classed as 'lost' until 15 working days after dispatch of your item, once 15 working days have passed and you have still not received your item, you will then be entitled to a full refund/re-delivery of your item (as stated by Royal Mail.)
If you have not received your order within 15 working days please contact us. If international it may take up to 4 weeks for your order to arrive.

International Orders: Please note if your item is lost in transit unfortunately postage costs paid are non-refundable. 


Note 4.2 of T&C's of Sale
4.2 Sale/Clearance Products - We try to ensure we only send out the same dye lots where possible, but where items are classed as Sale items we are unable to guarantee or ensure that same dye lots will be received. Once an item/product is deemed as a sale/clearance product we only have a certain amount of stock available and these can be different dye lots (on yarns).